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Want to find out more information? Follow these links to learn more about JSA. Call us at 800-342-5572 anytime.

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Frequently Asked Questions

Below is a list of the most common questions we are asked. If you cannot find an answer to your question or need more information please call 1-800-342-5572.

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  1. How do I become a Broker of JSA?
    In order to be able to write business with JSA, all you need to do is complete and sign the JSA Producer Agreement, carry E&O and be properly licensed in your state. A broker number will be assigned once the completed JSA Producer Agreement and a copy of your E&O Declarations or Binder is received. Call JSA to get a copy of our Producer Agreement sent to you. JSA does not appoint brokers.
  2. What are broker premium requirements?
    JSA does not have any premium volume requirements. We are here for you if you need us 1 day a year or 10 times a week.
  3. When will I get my renewal quote?
    We aim to get our renewal quotes out 30 days before the renewal expiration date, however please remember it is your responsibility to maintain your own renewal expiration list. There are a few exceptions where we might be waiting on a required application or waiting on the company to send us a quote. With these we will get the quote out as soon as we can.
  4. What is my user name and password?
    User Names and Passwords are specific to each agent or employee in your office. You can request a user name and password by going to https://www.jsausa.com/agent-password/ or you can always call us at 1-800-342-5572 if you have questions.
  5. Does JSA need the original application?
    JSA does not need original applications. Faxed or emailed copies are sufficient.
  6. Do I keep my commission or will JSA send it later?
    You can keep your commission before sending in payment. It is calculated off the base premium. The amount shown on the invoice due to JSA is the total amount less your commission. If for some reason you do not keep your commission out before you send payment in, JSA will return your commission to you.
  7. Can I issue a certificate in my office for a policy written with JSA?
    No. However, for some policies, certificates can be printed immediately in your office. If you go to the Request a Certificate page on JSA's website and if there are no additional insureds or special wording needed, then the certificate will be available for you to print. All other certificates must be issued by JSA.
  8. Is JSA Premium Finance the same as Jackson Sumner & Associates?
    No, JSA Premium Finance is a separate company from Jackson Sumner & Associates. They have their own phone number: 866-567-1401. To get information, such as payment amounts and due dates, you'll need to call Chris Martin at this number. The only connection between Jackson Sumner & Associates and JSA Premium Finance is that JSA Premium Finance will only finance policies written through Jackson Sumner & Associates.
  9. Can I put all policies (Facility, Cargo, GL, Property, etc) under one finance agreement with JSA Premium Finance?
    Yes, as long as they are all written through JSA. Make sure to include all premiums, fees, and taxes for each policy when setting up the finance agreement.
  10. Can I add an endorsement premium to an existing JSA premium finance agreement?
    Yes. You will need to give Chris Martin a call (866-567-1404) so she can get it set up. A new finance agreement will need to be signed. This is not something that can be done on the website.
  11. I can't get my fax to go through to JSA using 828-262-0754, what can I do?
    We have an alternate fax number: 828-263-8485. Also, you can send us any correspondence via email. Click here for our email addresses. If it is a new submission, feel free to use our central submission email address: submit@jsusa.com.
  12. Does JSA have to receive payment for a policy before they will bind it?
    No, JSA does not need the money in our hand before we will bind a policy for you. Once we get the request to bind from you, you will have 15 days to send us an agency check for the policy amount less commission. Please note that your office is responsible for payment to JSA regardless if your insured pays you.
  13. What do I need to do to file a claim with JSA?
    Fax or email us an Acord Loss Notice (click here for Property Loss Notice, click here for Automobile Loss Notice and click here for GL Notice of Occurrence or Claim). You may also send police reports, etc. if available.
  14. Do I have to send a copy of a certificate I processed on your website back to you for your files?
    No. When you process a certificate on our website, it automatically attaches a copy of that certificate to our file.
  15. Does JSA write Bonds?
    No.
  16. Does JSA write Workers Compensation?
    No.
  17. In which states can JSA write business?
    Georgia, Maryland, North Carolina, South Carolina, Tennessee and Virginia
  18. What info do I need to submit in order to obtain a commercial auto quote?
    Fill out our JSA Quick Quote Sheet. Click here to get a copy.
  19. Do I need a user name and password for the JSA website?
    Our website requires a user name and password for requesting certificates of insurance, accessing the policy downloads section and paying online. Otherwise, no password is required to quote risks on our website.
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