For many years we have consistently been among the top performers in the nation for our larger company partners.
Tony CostaDirector of Business Development
Tony graduated from East Carolina University with a Bachelor’s degree in Finance.
Kristel McNeilP&C Manager
Kristel’s hometown is Boone but you still can’t make her love bluegrass music. She loves any kind of flower and enjoys hobby baking in her free time. She has been with JSA since 1998.
Haley Everett, CICP&C Underwriter
Haley is a graduate of Appalachian State University with a degree in Risk Management & Insurance. She was awarded the J.H. Blades Scholarship by NAPSLO and completed an extended study in London with Lloyds.
Cheryl Jones, AIC, CICP&C Underwriter
Cheryl Jones started her insurance career in 1985 and came to work for JSA in 1987. Cheryl was an underwriter assistant and was promoted to claims manager in 1989.
Ben Kusterer, AUP&C Underwriter
Ben is from Richmond, VA and joined JSA in April of 2011.
Rachel Patterson, CICP&C Underwriter
Rachel graduated from Appalachian State University in December of 2011 with a double degree in Risk Management & Insurance and Finance & Banking, where her Commercial Insurance Professor inspired her to get into the industry.
P&C Assistant Underwriters
Erin JenkinsAssistant P&C Underwriter
Assists: Ben Kusterer and Tony Costa
Erin graduated from a small liberal arts college in VA, Roanoke College, in 2009 with a degree in Business.
Robin Yokley, CPCU, CICAssistant P&C Underwriter
Assists: Cheryl Jones and Haley Everett
Robin graduated from the University of North Carolina Greensboro with a BS in Business. After 30 years, she retired from GMAC Insurance (now NGIC).
P&C Renewal Team
Andrew DavisP&C Renewal Underwriter
A native of Belmont, NC, Andrew is a recent graduate of Appalachian State University where he received a degree in Risk Management & Insurance.
Mary Hopkins, CICP&C Renewal Underwriter
Mary Church Hopkins, CIC has been with JSA since 1989. In 1991 she began underwriting homeowners which led to the development of the personal lines division of JSA in 1992.
Jennifer LoveP&C Renewal Underwriter
Jennifer was born in Lenoir, NC and graduated from Appalachian State University's Insurance Program in 2006. She began with JSA the following year.
Kimberly SegidP&C Renewal Underwriter
Kimberly graduated from ASU with a double degree in Risk Management & Insurance, and Finance & Banking. She has been with JSA since 2004, and part of the underwriting team since 2012!
Macey WilkinsP&C Renewal Underwriter
Macey joined the JSA P&C team in 2018 after graduating from Appalachian State University in Boone, NC
P&C Underwriting Service Team
Liliana BaileyP&C Service Assistant
Liliana is from Chicago, IL. Her daughter met Justin Bieber one time.
Sue MillsP&C Service Assistant
Sue has worked in the insurance industry since 1987 and has concentrated in the surplus lines sector since 1989.
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